Always Best Nanny

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1. Consultation Fees

 

All initial consultation or registration fees are non-refundable. These fees cover administrative and screening costs incurred by Always Best Nanny at the start of the service relationship.

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2. Placement Fees

 

Placement fees are charged once a family chooses to hire a nanny or caregiver introduced through Always Best Nanny.

• Non-Refundable After Placement: Once a caregiver has accepted the position and started working, placement fees are non-refundable.

• Pre-Start Withdrawal: If a caregiver cancels prior to starting and no replacement is found within a reasonable time, a partial refund or credit toward future placement may be issued at our discretion.​

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3. Replacement Guarantee

 

We offer a [30/60/90-day] replacement period (choose your guarantee window). If the caregiver leaves the position or is terminated with just cause within this period:

• We will offer one (1) replacement search at no additional cost, provided the client has:

  • Paid all placement fees in full;

  • Complied with agreed-upon work terms;

  • Not changed the job duties or work environment in a way that contributed to the departure.

If a suitable replacement cannot be found, no monetary refund will be issued.

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4. Cancellation by Client

 

If a client cancels the search:

• Before candidate interviews begin: A partial refund may be issued minus a $100–$200 administrative fee.

• After candidate interviews have started but before placement: No refund will be provided.​

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5. Cancellation by Caregiver

 

If a placed caregiver cancels before starting:

• We will begin a new search promptly at no additional cost;

• If no replacement is secured within [X] days, a credit toward a future placement may be offered.​

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6. Service Hold or Delay

 

If a client wishes to place a temporary hold on the search:

• Notice must be provided in writing;

• We can pause the search for up to 30 days;

• After 30 days, the case may be closed, and no refund will be given.​

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7. No-Show or Client Unresponsiveness

 

If a client repeatedly fails to respond, misses scheduled interviews, or halts communication for 14 consecutive days:

• We reserve the right to close the case;

• No refund will be given for lost time or effort.​

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8. Changes to This Policy

 

Always Best Nanny reserves the right to modify this policy at any time. Changes will be posted on our website and effective immediately upon update.

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9. Contact Us

 

For questions about refunds or to request a cancellation:​

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Always Best Nanny
Marietta, GA 30067
Email: alwaysbestnanny@gmail.com
Phone: 571-477-9006