Help & Support

Welcome to our Help & Support Page —your go-to resource for answers, assistance, and guidance. Whether you're a family looking for care or a nanny seeking opportunities, we're here to support you every step of the way.

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How We Support You

Family Support

From finding and hiring the right nanny to managing bookings and ensuring safety, we’re here to support you every step of the way.

If you can’t find what you need, please contact our support team.

Child Safety & Abuse Prevention Policy

Designed for thorough screening practices, safety education, and clear reporting procedures and preventing abuse

FAQs for Nannies & Families

Whether you’re a family looking for trustworthy childcare or a nanny seeking fulfilling work, we’re here to support you every step of the way.

Refund Policy & Cancellations

Ensures a fair and transparent process for cancellations and refunds. Our goal is to provide clarity and ensure both families and nannies are confident about their bookings.

Need More Help

If you didn’t find the answers you were looking for, don’t hesitate to reach out to our support team. We’re here to help ensure your experience is smooth and stress-free. Whether you're a family looking for care or a nanny seeking new opportunities, we’re committed to providing you with the best possible service.

Contact us directly via telephone or email for personalized assistance, or explore more helpful resources in our Help Center. Thank you for being part of our community!